Reservations & Payment
A
Changes or cancellations after booking are handled in accordance with the cancellation policy applicable to your reservation.
Please check the cancellation policy provided in your booking confirmation email or on the booking website.
If you wish to change or cancel your reservation, please contact the booking website or our facility as soon as possible.
Please note that once the cancellation deadline has passed, we may be unable to offer a free cancellation or refund.
If you have any questions, please don’t hesitate to reach out to us. Thank you for your understanding.
For more information, please also refer to 「Q What contact options are available? 」
A
Rates may vary depending on factors such as the interior, maximum occupancy, age, and facilities of each property.
Please check the details of each property carefully before making your reservation.
A
We occasionally offer special discount coupons and promotions through our official LINE account and TikTok.
Before making your reservation, be sure to check our social media for any special offers that may be available.
Official LINE：https://lin.ee/tfcsBKc
Tik Tok：https://www.tiktok.com/@grandioso_okinawa
A
The booking and check-in process is as follows:
① Make your reservation and complete the payment.
② Complete the guest information form at least 1 week before your check-in date.
③ Two days before check-in, you will receive an email and a check-in guide with instructions on how to access the property.
④ On the day of check-in, you can enter the property from 4:00 PM onwards by following the instructions provided in the check-in guide.
A
You can check your property and room details on the My Page of the booking website you used, or in the confirmation email sent when your reservation was confirmed.
If you need any help finding the information, please let us know.
For more information, please also refer to 「Q What contact options are available? 」
A
Please check the property details on the booking website or our official website.
You can also search for the property on Google Maps. If you’re not sure where to find the information, please let us know.
For more information, please also refer to 「Q What contact options are available？ 」
A
Only the representative guest needs to complete the guest information form.
Every guest who is not a Japanese national must upload a copy of their passport.
If all guests staying at the property are minors, additional documents may be required.
For more information, please also refer to 「Q Can minors stay at the property without an adult? 」
A
The accommodation fee does not change based on the number of guests, as long as the number of guests does not exceed the maximum occupancy.
Please check the booking website for the maximum number of guests allowed.
If the number of guests changes, please let us know as soon as possible.
A
Whether properties or rooms can be booked next to each other depends on the property.
If you would like to stay close together, please check the property details and select properties or rooms located next to each other when making your reservation.
If you are unsure which properties or rooms are next to each other, please contact us before making your reservation.
【Okinawa】
Properties with the same number are located within the same area.
For example, Onna 8-A, 8-B, 8-C, and 8-D are separate private rental houses located within the same area.
For more information, please also refer to 「Q What contact options are available? 」
A
【Receipt】
Receipts can be issued from 3 days before your check-in date.
If you made your reservation through a booking website other than our official website, please request the receipt directly from the booking website.
【Certificate of Stay】
A Certificate of Stay can be issued after check-out.
Please note that we are unable to issue individual certificates for each guest.
A
【Okinawa】
Unfortunately, pets are not allowed at our Okinawa properties.
【Yuzawa】
Unfortunately, pets are not allowed at our Yuzawa properties.
【Tokyo】
Pets are allowed only in Grandioso Nakano Fujimicho Rooms 601 and 602.
Please note that we can accommodate one medium-sized dog weighing up to 25 kg per room.
A pet gate and two food bowls are provided. Please bring any other pet supplies you may need, such as pet sheets.
A
Guests under 18 are welcome to stay without an adult. However, if all guests are under 18, a parental consent form must be submitted for each guest in advance.
After making your reservation, please contact us to arrange the required documents.
For more information, please also refer to 「Q What contact options are available？ 」
A
If your flight is canceled due to a typhoon, our standard cancellation policy will apply, and cancellation fees may be charged.
However, if your flight is officially canceled, you may be able to change your reservation to a different date instead of canceling it.
【Date Change Conditions】
① Request deadline:
Within 30 days of your original check-in date
② New stay date:
Must be within six months of your original check-in date
【Please Note】
・You can change your stay date only once.
・We will generally require an official flight cancellation certificate.
If your flight is canceled, please contact us before canceling your reservation.
We will explain the available options and help you with the next steps.
Once you have decided how you would like to proceed, please let us know.
Please note that these conditions may change without prior notice.
Thank you for your understanding.
A
You can contact us through the chat space on the booking website, by email, phone, or LINE.
Email: grandioso-reservation@contact-gr.com
Phone: 050-3138-6036
Official LINE：https://lin.ee/tfcsBKc
Please feel free to contact us using whichever method is most convenient for you. For inquiries that require detailed information, we recommend using the booking website chat, email, or LINE, as these methods allow us to provide more accurate information.
If your inquiry is urgent, please contact us by phone.
If you do not hear back from us within 24 hours, there may have been a system error or another issue. We apologize for any inconvenience and kindly ask you to try contacting us again using a different method.
Check-in & Check-out
A
Check-in is from 4:00 PM, and check-out is by 10:00 AM.
A
Early check-in may be available depending on the occupancy and cleaning schedule on the day of your arrival.
As we accept reservations until the day before check-in, please contact us after 9:00 AM on the day of check-in to ask about early check-in.
We will check availability and get back to you.
Please note that the earliest possible check-in time is 1:00 PM.
Early check-in may not be available, especially during busy periods, depending on our reservation schedule.
If we are able to accommodate your request, we may kindly ask you to consider leaving a review after your stay.
For more information, please also refer to 「Q Can I store my luggage before check-in? 」
A
Unfortunately, late check-out is not available.
Please make sure to check out by 10:00 AM.
If you remain in the room after 10:00 AM, an additional fee of ¥1,650 per 15 minutes will apply as an extended room usage fee.
For more information, please also refer to 「Q Can I store my luggage after check-out? 」
A
【Okinawa】
Unfortunately, we do not offer luggage storage before check-in.
【Yuzawa】
Luggage storage before check-in may be available in some cases.
Please contact us in advance to check availability.
【Tokyo】
Unfortunately, we do not offer luggage storage before check-in.
We recommend using a coin locker at the station or a nearby luggage storage service.
For more information, please also refer to 「Q Is early check-in available? 」
A
【Okinawa】
Unfortunately, we do not offer luggage storage after check-out.
【Yuzawa】
Unfortunately, we do not offer luggage storage after check-out.
【Tokyo】
Unfortunately, we do not offer luggage storage after check-out.
We recommend using a coin locker at the station or a nearby luggage storage service.
For more information, please also refer to 「Q Is late check-out available? 」
A
As we offer self check-in, arriving late at night is not a problem.
However, as our support hours are limited, we recommend checking in by 11:00 PM whenever possible.
Please note that if you have any questions or experience any issues with check-in late at night, we may not be able to assist you until the following day.
Thank you for your understanding.
A
No check-out procedure is required, so you can simply leave the property without contacting us.
Please make sure to check out by 10:00 AM.
Access, Nearby Information & Parking
A
The availability of nearby convenience stores and supermarkets varies depending on the property.
Please check the individual property page or Google Maps for more information.
A
Here are a few beaches we recommend!
For the exact distance and location from your property, please check the individual property page or Google Maps.
Okinawa has many other beautiful beaches to explore besides those listed below.
We also share beach recommendations and local spots on Instagram and TikTok, so be sure to check them out!
Instagram：https://www.instagram.com/official_grandioso/
Tik Tok：https://www.tiktok.com/@grandioso_okinawa
【Southern Area】 Onna 3, 5 & 10
・Maeda Moon Beach
・Zaneh Beach
【Central Area】 Onna 1, 2, 4, 6, 7, 8 & 9
・Moon Beach
・Fuchaku Beach
・Manza Beach
・Atta Beach
【Northern Area】 Onna 13, 14 & 17
・Inbu Beach
・Kibougaoka Beach
【Kin】 Kin 1 & 2
・Yaka Beach
【Padel】 Padel 1F & 2F
・Murukuhama Beach
・Hamahiga Beach
A
【Okinawa】
Parking availability and space size vary depending on the property.
Please check the individual property page for details.
If you have any questions about the parking space or its size, please feel free to contact us.
【Yuzawa】
Parking availability and space size vary depending on the property.
Please check the individual property page for details.
If you have any questions about the parking space or its size, please feel free to contact us.
【Tokyo】
Unfortunately, parking is not available at our properties.
Please use a nearby paid parking lot.
Please note that we do not offer parking tickets or reimbursements for parking fees.
For more information, please also refer to 「Q What contact options are available? 」
A
Unfortunately, we do not offer airport transfer services.
Please arrange your own transportation to the property, such as by rental car or public transportation.
A
【Grandioso Nakano Fujimicho】
Nearest station: Nakano-fujimicho Station (Tokyo Metro Marunouchi Line)
Walking distance: Approximately 5 minutes
【Grandioso East Court Nagasaki】
Nearest station: Higashi-Nagasaki Station (Seibu Ikebukuro Line)
Walking distance: Approximately 5 minutes
【Grandioso Urban Stay Shinjuku East】
Nearest station ①: Higashi-Shinjuku Station (Tokyo Metro) — Approximately 5 minutes on foot
Nearest station ②: Shin-Okubo Station (JR Line) — Approximately 12 minutes on foot
【Grandioso Hatsudai House】
Nearest station: Hatsudai Station (Keio Line)
Walking distance: Approximately 5 minutes
Families & Children
A
【Okinawa】
Baby amenities such as a baby bath, baby soap, high chair, baby crib or playpen, and children’s tableware are available.
The available amenities vary depending on the property, so please check the individual property page for details.
【Yuzawa】
Unfortunately, we do not provide baby amenities.
【Tokyo】
Unfortunately, we do not provide baby amenities.
A
Unfortunately, we are unable to provide additional baby items upon request.
A
Unfortunately, we do not provide bed guards.
Services During Your Stay
A
Please avoid sending packages or luggage to the property.
As there are no staff members stationed at the property, we are unable to receive packages or luggage on your behalf.
Thank you for your understanding.
A
Towels and linens are not changed during your stay.
One set of towels and linens is provided per guest.
You are welcome to use the washing machine, laundry detergent, and dryer provided at the property to wash and reuse them during your stay.
A
We do not provide housekeeping services during your stay.
Cleaning supplies are available at the property for you to use as needed.
A
Unfortunately, we do not provide additional bedding.
A
Garbage disposal areas are available both inside and outside the property.
Details about garbage disposal and sorting can be found in the house manual.
Please note that an additional disposal fee applies to non-burnable items such as suitcases and strollers.
If you have any questions, please feel free to contact us.
For more information, please also refer to 「Q What contact options are available？ 」
Room Facilities & Amenities
A
The amenities provided vary depending on the property.
Please check the individual property page for details.
A
The appliances provided vary depending on the property.
Please check the individual property page for details.
A
【Okinawa】
BBQ facilities are available free of charge.
※Please note that BBQ facilities are not available at Grandioso Okinawa Winbell Nago 404.
【Yuzawa】
BBQ facilities are available free of charge.
※Please note that BBQ facilities are not available at The Hotel Yuzawa Paradiso.
【Tokyo】
BBQ facilities are not available.
A
【Okinawa】
We provide the necessary BBQ equipment, including gas canisters, tongs, tableware, and cutlery.
Please bring your own seasonings and ingredients.
※Please note that BBQ facilities are not available at Grandioso Okinawa Winbell Nago 404.
【Yuzawa】
We provide the necessary BBQ equipment, including gas canisters, tongs, tableware, and cutlery.
Please bring your own seasonings and ingredients.
※Please note that BBQ facilities are not available at The Hotel Yuzawa Paradiso.
【Tokyo】
BBQ facilities are not available.
A
【Okinawa】
For hygiene and sanitation reasons, we do not provide seasonings at our Okinawa properties.
Please bring your own seasonings if needed.
【Yuzawa】
For hygiene and sanitation reasons, we do not provide seasonings at our Yuzawa properties.
Please bring your own seasonings if needed.
【Tokyo】
Single-use seasonings are provided only at Grandioso Urban Stay Shinjuku East and Grandioso Hatsudai House.
・Cooking oil
・Soy sauce
・Salt and pepper
A
We do not provide bottled drinking water.
Tap water is available at the property, but please use it at your own discretion.
A
The pool size varies depending on the property.
If you have a specific property in mind, please feel free to contact us for more information.
For more information, please also refer to 「Q What contact options are available? 」
A
Pools are available year-round, but the water temperature may vary depending on the property and weather conditions. A heat pump is available at some of our properties.
【Properties with a heat pump】
・Onna 7 (excluding Building H)
・Onna 9
Please note that the water temperature may vary depending on the outdoor temperature, even at properties equipped with a heat pump.
As a general guideline, the water temperature is approximately 4–8°C higher than the outdoor temperature on the day.
The water temperature will not exceed approximately 30°C.
Depending on the weather and outdoor temperature, the water may not warm up sufficiently. Thank you for your understanding.
A
Saunas are available at some of our properties.
【Properties with a sauna】
・Grandioso Okinawa Pool Villa Onna 7 — Unit A only
・Grandioso Okinawa Pool Villa Onna 14 — All units
・Grandioso Padel Okinawa Villa — 2F only
A
Yes, Wi-Fi is available free of charge.
A
Smoking policies vary depending on the property.
【Okinawa】
Smoking is not allowed indoors.
Please smoke only in designated outdoor areas, such as the entrance, balcony, or veranda.
【Tokyo】
・Grandioso East Court Nagasaki: Smoking is allowed only in the designated smoking area inside the property.
・Grandioso Nakano Fujimicho / Grandioso Urban Stay Shinjuku East / Grandioso Hatsudai House: Smoking is not allowed indoors or anywhere on the property. Please use a designated public smoking area.
【Yuzawa】
Smoking is not allowed indoors or anywhere on the property.
Please use a designated public smoking area.
A
Yes, a hair dryer is provided.
A
Yes, hangers are provided.
A
The number of shower rooms and toilets varies depending on the property.
Please check the individual property page for details.
A
You can find the floor plan in the photo gallery on each property page.
If you have any questions, please feel free to contact us.
For more information, please also refer to 「Q What contact options are available? 」
A
The availability of a place to hang laundry varies by property, so please feel free to contact us if you have any questions.
Groups
A
Yes, group stays for company trips, retreats, and club activities are welcome.
Please note that different terms and conditions may apply depending on the type of reservation.
We kindly ask that you contact us before making your reservation so we can provide you with the relevant information.
For more information, please also refer to「Q What contact options are available？ 」
Other
A
The basic information required for the VJW (Visit Japan Web) form can be found on the My Page of your booking website or in the confirmation email sent when your reservation was confirmed.
If you are unsure about any of the required information, please feel free to contact us.
If you need any additional information, please contact us after making your reservation.
For more information, please also refer to 「Q What contact options are available？ 」
A
Lost and found items are generally kept for approximately one month.
If you think you may have left something behind, please contact us as soon as possible.
Please note that food and other perishable items may be disposed of for hygiene reasons.
If you would like us to return your item, we can only ship it to a domestic address. Shipping costs will be collected upon delivery.
For more information, please also refer to「Q What contact options are available？ 」